I wasn’t sure what to expect as it’s my first time making labels. The woven labels are just beautifully made. I only provided one file which they ended up printing onto both sides of the centrefold, although I never specified but I did put in a request for assistance and to contact me with any queries. I would have been happy whether it was printed both sides or not but they probably could have contacted me to clarify (offer me choices). They did take longer to get to me than advertised but I wasn’t in a great rush.
I’ve provided a longer review, hopefully will be able to assist other newbies by it.
I reordered my previous labels and the size is totally different. I have emailed twice and haven’t received a response. The labels are great but please get back to me about the size.
Design looks crisp and exactly as I submitted it. My design is intended to be endless so even though there's only 250mm to work with for the design before looping, it does so perfectly without any noticeable indications of where it repeats. Great job!
Not very professional. The first sample was wrong, they promised a second sample and it never came. Zero replies to FIVE emails!
Never answered my questions.
It was a very unprofessional experience.
Really love the colors and details Woven's washi tape can provide, and the amount of tape per roll is a must for any washi! I'm disappointed in the amount of time it took to deliver though, as this is my third time ordering yet delays were frequent this time, unlike before. Luckily the order arrived once we started communicating consistently and I was given weekly updates. I don't want to flood inboxes, but I'm very grateful for Woven's excellent customer support and kind workers. I'll definitely be ordering again, but I'll likely ask for production updates if a month goes by without any notifications. Beyond that, the quality of the washi tape cannot be overstated, and that's why I'll continue to order from Woven Label!
A little delayed communication, but overall very nice work. I will be ordering again soon.
For a while there, I didn't think I would get the washi tape. Getting in contact with someone is IMPOSSIBLE. I had to cancel the payment through PayPal (48 hours after placing the order) to even get a confirmation notice that my order was placed and a receipt/invoice sent to me. After that, the company went dark. No one ever responded to my emails (I emailed once a week asking for updates/signs of life). I was about to call my CC company to cancel the payment when I got an email stating that I had a tracking number, the only sign that my order had been accepted, made, and was ready to ship.
The washi tape looks great and it's what was promised, but the customer service is non-existent.
Just received my order of washi tape and I love how it turned out! From beginning to end this process has been exceptional. Looking forward to ordering more!!
I’m very happy with labels:)
Quick response & delivery!
Great service!
Thank you so much Vanessa.
Seriously like these labels, and the customer service. Efficient and exactly as ordered.
My lanyards came out better than I imagined - very happy with this product!
Beautiful quality! Product arrived in great condition and is high quality 🙂
Hello! Giving 5 stars as of now, due to COVID-19 I have not been able to see the stickers delivered to our office, but Vanessa was prompt, clear and super helpful through the custom sticker process.
Thank you to your team for all your help!
Also well packaged. I was worried my submitted design was too detailed but the washi tape turned out beautifully and all details are very visible and in great color.
Very quick service and excellent quality labels. Would recommend buying from this company. It was very easy to customise my label design allowing for a unique design .
I received my labels and I wasn’t happy with the definition of the printing. This was due to my artwork being too fine for the fabric it was printed on. WovenlabelHK were so helpful. They made the amendments and remade the labels. I appreciate the fact that they reduced my stress levels, with their no fuss and direct communication. I will be sure to use WovenLabelHK again.
Really good color match from the file to the print--the washi came out so cute! And they were very fast and responsive with my questions about the extra sticker label on top. Amazing work!
This is my second order as the quality is brilliant and the service is five star. Nothing is too much trouble for Vanessa!
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